KUDOS to JOHN BENSON
These days, many would claim that the time of great customer service is obsolete. Apparently, they have not experienced service a la Rebel Rents, a company that continues to strive to go above and beyond customers' expectation.
One such customer had the pleasure of being treated to top notch customer service by our corporate's Service Manager, John Benson. The scenario was by no means ordinary. They were constructing a Liquefied Natural Gas (LNG) Marine Terminal in Mexico. Prior to the arrival of the first LNG tanker, however, they discovered rock outcroppings on the ocean floor near the loading platform that required removal. Rebel was contacted regarding hydraulic splitters and facilitated the sale of the equipment for shipment to Mexico. Once the equipment arrived at the jobsite, the customer who hadn't operated such equipment before, was reluctant using them without training or tech support.
John, without prompting, made the phone call to follow up and offered his expertise. He talked them through a shore side test, and provided support throughout the entire process. He gave them the confidence and the much needed assistance to use the equipment underwater. He made it possible for the customer to take care of the problem before the tanker arrived.
In their appreciation for John's support and continued follow up, the customer sent a commendation letter for John addressed to Rebel's CEO and CFO. The letter states what an asset he is to our organization.
John, we all agree!!! You epitomize customer care at its best!!!
Great customer service isn't obsolete. It is alive and going strong here at Rebel Rents!!
ARA Shared Interest Group Meeting 2008
Doug Fleury, the man with many hats, just got back from Moline, Il after attending this year's Construction and Industrial Services Shared Interest Group (SIG). Once a year, the American Rental Association (ARA) gathers a number of its members from different regions throughout the nation. They get together to advise the ARA on matters relevant to this segment of the rental industry.
The meeting was held at ARA's domain within the John Deere community on April 9 & 10. The discussion included topics of education, training, safety initiatives, member recruitment/retention, and consumer advertising and marketing. They also touched on the activity in state, local and provincial association initiatives that affect the industry.
Since Rebel is an avid advocate of safety, and has been actively creating awareness to the community it serves, Doug had plenty to share. Our OSHA booklets were a big hit with the other members of this committee, and many asked for a copy to share and even incorporate with their companies' programs.
On the marketing aspects of the business, Doug also shared our grassroots approach of late; specifically our most recent campaign involving the Real Estate professionals. The members were equally impressed and many showed interest in doing something similar.
It was a hectic, but productive trip for Doug. Rebel is proud to be a contributing member of the ARA.
REBEL RENTS PRESENTS OSHA QUICKCARD
Rebel incessantly aims to promote and provide safety awareness, with the latest efforts focusing on safety concerns OSHA advocates. This brings about our latest roll out: REBEL RENTS PRESENTS OSHA QUICKCARD.
The OSHA Quickcards are reference cards that are quick and easy to carry around. Their goal is to provide easy-to-understand explanations of individual Safety and Health topics, and which are perfect for employees to have at jobsite.
Rebel Rents went above and beyond the call of duty by integrating a total of 17 topics, putting them in a booklet. These are meant to be distributed to our existing and prospective customers alike. We want to be consistent with our message that we are not only here to provide our customers the best quality equipment possible, but we're also here to help minimize their risk factors by creating safety awareness on how to operate or handle such equipment.
At Rebel Rents, we really do care about everyone's well-being. If you haven't already tried us out, there's never a better time.
