Service Technician Training
Last Thursday, we held two training class for our service technicians. The morning class was put on by a representative from Those Heater Guys. He focused on 150BTU and 300BTU Propane Portable Heaters. The afternoon session was put on by Andrew Mayer, the Regional Manager for American Pneumatic Tools. Both classes addressed preventative maintenance and troubleshooting of the equipment. Not only did they go over the operation of each unit, the class had an opportunity to do complete teardowns. The training was well received by all who attended and the general comments were that these classes were the best we have had so far! Training goes a long ways in keeping our equipment rental ready and ahead of the competition!
Protecting Our Fleet
In an effort to inform and educate our customers on the growing problem of equipment theft, Rebel has released an informative flyer with jobsite equipment security tips. We believe our customers will find it a useful tool. This flyer will be going out to our customers in their monthly statements. We will also be giving out a supply to our Territory Managers to hand out when they visit jobsites. Equipment theft is everybody's problem. At Rebel, we are doing our part to find a solution.
Manitou Sales Training
Chris Chapman of Toyota Lift held a training session for Rebel Sales Staff on our new Manitou MT523 Reach Forklifts. He went over basic operations of these units, as well as the features and benefits that set the Manitou MT523 apart from its competition. This training will be valuable to our sales staff as they take the knowledge they have gained and pass it on to our customers.
Employee Safety is No Accident!
In the rental industry we work every day with large construction, which by its nature can be dangerous if we are not safety-minded. However, at Rebel we have taken a proactive approach and made safety a priority, greatly diminishing the number of accidents and claims we have had. To prove this point, we just received an update of our Workman's Compensation Losses for the year. We are proud to say that we far exceeded even our own expectations. We want to congratulate all our employees on this accomplishment. Employee safety is no accident. We worked hard to make this happen, and we will continue to make the safety of all our employees a priority.
Fill 'er Up!
November is right around the corner and we are pleased to be able to announce Rebel's November Fuel Contest. There will be two separate winners in order to make it fair for all stores and to give everyone a chance to win. We are looking for the store with the largest dollar increase in revenue over the month of October, as well as the store with the largest percentage increase. With fuel prices getting higher every day, it is important that we charge for the fuel that customers use. Thank you and good luck to all stores!
Drivers get Defensive
Penske Truck Leasing recently put on a Driver Safety Meeting focused on defensive driving. The seminar was presented by Rick Scott, their Regional Safety Specialist, in San Diego. Four of our drivers, Patrick Maguire, Chuck Beers, Al Carpenter, and Kirk Roe, were lucky enough to be able to attend morning meeting. Rebel recognizes the responsibility we have to put safe and conscientious drivers out on the road. We believe educational classes such as this aid us in our efforts and we will continue to offer them to our staff.
Way to go Tom!
Tom Gilroy, our Territory Manager of our San Jacinto branch, is currently leading the pack in our Dormant Sales Contest. For the month of September he has generated more confirmed rentals than anybody else. For this we would like to recognize him with a Certificate of Excellence. We wish everybody luck for the remainder of this contest.
The Essentials of Excellent Customer Service
On Wednesday SkillPath Seminars put on an educational class titled, "The Essentials of Excellent Customer Service." The class dealt with how to give both our internal (fellow team members) and external (everyone else) customers the best customer service possible. This seminar was held at our corporate training facility and was attended by all team members who have interaction with our customers. We feet this type of training goes a long way in making Rebel Rents the outstanding company we are, and continual education is necessary to keep us at the top.
Rebel Helps Shamu Get a New Home
We all know Shamu, the star Killer Whale at Sea World in San Diego. Now Rebel and our equipment is helping build Shamu a new and improved pool! Cement Cutting has rented numerous pieces of equipment from Rebel Encinitas in the past 3 months, including rollers, excavators, backhoes and the Bobcat S150 you see pictured below. All the equipment had to be dropped into the tank using a crane under the supervision of Mike "Thorny" Thorne. Sea World expects the new Shamu pool to be open in November.
The new tank at Shamu Stadium promises to be bigger and better than the original.
Rebel Rents' Bobcat is hard at work building a new home for Shamu
September Contest Winners!
September has ended and so has our September Transportation Revenue Contest. We are pleased to announce the winners here. The store with the largest dollar increase in transportation revenue over the previous month was Mira Loma and the store with the largest percentage increase in transporation revenue was Escondido! Congratulations! Each store will receive a personalized plaques to display for everyone to see. We would also like to recognize two honorable mentions. Both San Jacinto and Santa Ana made a huge increase in their percentage of transportation revenue in September vs. September of 2004. They will receive Certificates of Excellence. Thank you to all the stores for their participation!
Due to the busy September that we had, not all our salespeople were able to contact their entire dormant customer list. With the ovewhelming response we have had so far, we have decided to extend this contest until Tuesday Nov. 1. Please continue to work on your list and send in your responses. Good luck to everybody!
