KUDOS to JOHN BENSON
These days, many would claim that the time of great customer service is obsolete. Apparently, they have not experienced service a la Rebel Rents, a company that continues to strive to go above and beyond customers' expectation.One such customer had the pleasure of being treated to top notch customer service by our corporate's Service Manager, John Benson. The scenario was by no means ordinary. They were constructing a Liquefied Natural Gas (LNG) Marine Terminal in Mexico. Prior to the arrival of the first LNG tanker, however, they discovered rock outcroppings on the ocean floor near the loading platform that required removal. Rebel was contacted regarding hydraulic splitters and facilitated the sale of the equipment for shipment to Mexico. Once the equipment arrived at the jobsite, the customer who hadn't operated such equipment before, was reluctant using them without training or tech support.
John, without prompting, made the phone call to follow up and offered his expertise. He talked them through a shore side test, and provided support throughout the entire process. He gave them the confidence and the much needed assistance to use the equipment underwater. He made it possible for the customer to take care of the problem before the tanker arrived.
In their appreciation for John's support and continued follow up, the customer sent a commendation letter for John addressed to Rebel's CEO and CFO. The letter states what an asset he is to our organization.
John, we all agree!!! You epitomize customer care at its best!!!
Great customer service isn't obsolete. It is alive and going strong here at Rebel Rents!!
posted by Rebel Rents @ 11:31 AM
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